Specified Commercial Transactions Law
(特定商取引法に基づく表記)
Seller
The Hoop Gang LLC
Representatives
Samir Davis
Chukwuka Anuluoha
Website
Business Address
1400 University Ave
Riverside, CA 92507
United States
Phone Number
+1 (763) 310-1763
Email Address
Sales Price
Product prices are displayed on each product page.
Additional Fees
Shipping charges, customs duties, import taxes, VAT, and other applicable fees may apply depending on the destination country. Such charges are the responsibility of the customer.
Payment Methods
- Credit Cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Elo, and other supported cards)
- Shop Pay
- Apple Pay
- PayPal
- Amazon Pay
- Google Pay
- Venmo
- Paidy
Payment Timing
Payment is processed at the time an order is placed.
Order Processing & Delivery
Orders are generally processed within 1–2 weeks after payment confirmation. Once shipped, tracking information will be provided via email. Delivery times may vary depending on the destination, shipping carrier, customs processing, and selected shipping method.
Purchase Limits
Certain products, promotions, or limited-edition releases may be subject to purchase quantity limits. Any such restrictions will be displayed on the applicable product page or promotional materials.
Customer Support
Customer support hours may vary. For assistance regarding orders, shipping, returns, exchanges, or general inquiries, please contact us at thehoopgang@gmail.com. We will respond as soon as reasonably possible.
Returns, Refunds & Exchanges
Refunds are accepted within 24 hours of the order being placed.
Exchanges are accepted subject to a $20 fee to cover the production and shipment of a replacement item.
If a customer receives an incorrect item or size, they should contact The Hoop Gang at the email address listed above.
Incorrect Address Policy
The Hoop Gang is not responsible for packages returned due to an incorrect address provided by the customer. Customers are responsible for any additional shipping costs required to resend the package.
Order Refusal, Failure to Receive, or Returned Packages
If a package is returned due to refusal of delivery, failure to receive the package, carrier holding-period expiration, or an incorrect address provided by the customer, The Hoop Gang reserves the right to charge additional shipping and handling fees required to resend the package. Any return shipping costs, storage fees, customs charges, or other expenses incurred as a result of an undeliverable package may be deducted from any eligible refund or charged separately to the customer.
Product Availability
Products may be sold out, discontinued, or otherwise unavailable without prior notice.