Privacy Policy
1. Collection of Personal Information
The Hoop Gang LLC may collect personal information only to the extent necessary to operate our business, provide products and services, process orders, communicate with customers, and improve the customer experience.
Personal information we may collect includes:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase history
- Payment-related information
- Customer support inquiries
- Website browsing activity
- Device, browser, and usage information
- Marketing preferences and communication history
2. Purposes of Use
The Hoop Gang LLC may use personal information for the following purposes:
| Subject Information | Purpose of Use |
|---|---|
| Personal information submitted through our website or checkout | To process orders, verify customer identity, settle payments, ship products, provide order updates, and complete purchases. |
| Personal information submitted for customer service inquiries | To respond to questions, complaints, refund requests, return requests, and other customer support matters. |
| Order and purchase information | To manage customer orders, improve our products and services, prevent fraud, and maintain business records. |
| Marketing and communication information | To send promotional emails, product updates, restock notices, campaign information, and other marketing communications, where permitted by law. |
| Website and browsing information | To improve website functionality, analyze customer behavior, personalize the shopping experience, and measure marketing performance. |
| Business partner information | To communicate with vendors, collaborators, affiliates, service providers, and other business partners. |
Providing personal information is voluntary. However, if a customer does not provide the necessary personal information, The Hoop Gang LLC may not be able to process orders, provide customer support, complete shipping, or deliver certain services.
3. Use of Personal Information
The Hoop Gang LLC will use personal information only within the scope of the purposes described in this Privacy Policy, unless otherwise permitted by law or with the customer's consent.
We may also use personal information as necessary to comply with legal obligations, enforce our policies, prevent unauthorized transactions, detect fraud, and protect the rights, property, and safety of The Hoop Gang LLC, our customers, and others.
4. Provision of Personal Information to Third Parties
To operate our website, process purchases, and provide product sales and delivery services, The Hoop Gang LLC may share personal information with third-party service providers within and outside the United States.
These third parties may include:
Ecommerce Platform Providers
Purpose of provision: Website operation, checkout processing, order management, customer account management, and improvement of user convenience.
Items of personal information provided: Name, email address, phone number, billing address, shipping address, order history, purchase details, and browsing information.
Payment Processors
Purpose of provision: Payment settlement, fraud prevention, refund processing, and transaction verification.
Items of personal information provided: Name, billing information, payment-related information, email address, phone number, and order details.
Shipping and Fulfillment Providers
Purpose of provision: Product shipping, delivery, tracking, customs processing where applicable, order fulfillment, and related customer support.
Items of personal information provided: Name, shipping address, phone number, email address, order details, and delivery information.
Marketing, Analytics, and Advertising Providers
Purpose of provision: Sending marketing communications, measuring advertising performance, improving website experience, analyzing customer behavior, and providing relevant product updates.
Items of personal information provided: Email address, phone number, purchase history, browsing behavior, device information, marketing preferences, and engagement data.
The Hoop Gang LLC does not directly store full credit card numbers when payments are processed through third-party payment processors.
Except where required or permitted by law, The Hoop Gang LLC will not sell or provide personal information to third parties for unrelated purposes without the customer's consent.
5. Outsourcing of Personal Information Handling
The Hoop Gang LLC may outsource certain operations involving personal information to trusted third-party service providers. These services may include ecommerce operations, payment processing, shipping, fulfillment, customer support, website management, analytics, marketing, fraud prevention, and business administration.
The Hoop Gang LLC will take reasonable steps to ensure that service providers handle personal information appropriately and use such information only for the purposes necessary to provide their services.
6. International Transfer of Personal Information
The Hoop Gang LLC is based in the United States. Customers who access our website or purchase products from outside the United States understand that their personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.
The data protection laws of these countries may differ from the laws of the customer's country or region.
7. Security of Personal Information
The Hoop Gang LLC takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, leakage, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. While The Hoop Gang LLC works to protect customer information, we cannot guarantee absolute security.
8. Customer Rights and Requests
Customers may contact The Hoop Gang LLC to request access, correction, deletion, suspension of use, or other handling of their personal information.
Depending on the nature of the request, The Hoop Gang LLC may need to verify the customer's identity before responding. We may not be able to fulfill certain requests if retaining the information is necessary for legal, security, fraud prevention, accounting, order fulfillment, dispute resolution, or other legitimate business purposes.
For requests regarding personal information, customers may contact: thehoopgang@gmail.com
9. Cookies and Tracking Technologies
The Hoop Gang LLC website may use cookies, pixels, tags, and similar tracking technologies to operate the website, remember customer preferences, analyze traffic, improve user experience, measure marketing performance, and deliver relevant advertising.
Customers may be able to disable cookies through their browser settings. However, disabling cookies may affect the functionality of the website or checkout experience.
10. Marketing Communications
The Hoop Gang LLC may send marketing emails, SMS messages, product updates, promotional campaigns, restock alerts, or other communications to customers who have provided consent or where otherwise permitted by law.
Customers may unsubscribe from marketing emails by using the unsubscribe link in the email. Customers may opt out of SMS marketing by following the instructions provided in the message.
11. Children's Privacy
The Hoop Gang LLC does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.
12. Compliance with Laws
The Hoop Gang LLC will comply with applicable laws, regulations, and guidelines concerning the handling of personal information.
13. Changes to This Privacy Policy
The Hoop Gang LLC may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on our website with a revised "Last Updated" date.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or the handling of personal information, please contact:
The Hoop Gang LLC
1400 University Ave
Riverside, CA 92507
United States
Representatives: Samir Davis and Chuka Anuluoha
Email: thehoopgang@gmail.com
Phone: 763-310-1733
Last Updated: June 2, 2026